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FAQ

Technical Support

An error message appears during the installation. What can I do about it?

If an error message prompts you to insert a disk, probably not all affordable files for the installation have been downloaded, or the file names have been changed. All files need to be saved in the same folder and feature their original names to be recognized.

If an error message reports a damaged file, it is recommendable to download the files again, optimally one after the other. A reason for the error message might be a conflict with already installed software or active processes (mainly antivirus software). If the error message still appears after the re-download of the files, please contact our support.

If an error message reports that a game has not been found or is not existent, this message usually points to the fact that the original game, which is needed for the installation of an expansion, is not installed on your computer. To be able to use a game addon, the basic game must be installed. An exception from this rule are standalone addons which run without the original game.

If you are prompted with an error message of a different sort, please contact our support directly and we will try to help you as soon as possible.

Is it possible to install and use a product I have purchased at Gamesrocket on more than one PC?

Yes, it is possible. However, you should pay attention to restrictions that may arise from the type of copy protection and the terms of the respective game supplier. For this purpose, see the section “Special cases of activation“.

Special case: Tages (error 13:6)

The Tages copy protection is implemented via a special driver. Without this driver, a game protected by Tages can not be used.

If it is not already in place, the Tages driver will be installed at first. For the Tages driver and the associated copy protection, the following information applies:

  • No personal data is submitted for the activation

  • Up to three activations are available. Registering again is only necessary if you re-install your operating system or the hardware configuration has been changed.

  • After each installation of the operating system, a new activation must take place. If the hardware of your PC remains unaltered, the hash value will stay the same and no new activation will be used.

  • If the activation servers should be deactivated, a patch will be released which removes the copy protection.

  • An existent active internet connection is imperative for the activation.

  • After the successful activation, no active internet connection is needed to play the game.

 

Generally, there are two different possibilities to activate games that are protected by Tages, the manual activation and the automatic activation:



Automatic activation (if an active internet connection is available)

Please choose the automatic activation if an internet connection is available.

 

  1. Enter the serial number you have acquired from Gamesrocket.

  2. Choose the option “I do not have an activation code. I want to receive one.“ and click "Continue“.

  3. Choose “My internet connection is active ...“ and click “Continue“.

  4. The activation is accomplished.

Now the automatic activation should successfully be carried into effect. If you have problems during the process or if the activation does not work, please use the manual activation.



Manual activation (if no internet connection is available)

 

Please choose the manual activation if problems occur during the automatic activation or no active internet connection is available.

 

  1. Enter your activation code. The activation will be prepared. Click “Continue“.

  2. Choose “I have not received an activation code. I want to get one.“ after the activation has been prepared and click “Continue“.

  3. Choose the option “I do not have an active internet connection on this PC“ and click “Continue“.

  4. Click on the blue HTML link in the bottom left.

  5. Your web browser will open and a window will appear. You will see a code and the button “Load activation / Send request code“

  6. Click the button and save the file on your hard disk. Alternatively, you can copy the code into a file and save it.

  7. Start your game again and choose the option “I have received my active code online“, then click “Continue“.

  8. Enter the character sequence from the saved file and click “Continue“.

 

The manual activation should now successfully be completed. If you still have problems with the activation, please contact Tages' support

For further questions about the Tages driver and the Tages copy protection, we recommend the following website: Tages protection

What happens if my payment is reversed or an attempted fraud is on hand?

In the case of reversed payment you will receive an electronic payment request. Please settle the due amount within 5 work days. After the expiry of the deadline, the ordered key / gamecard must be deactivated and rendered invalid. As a consequence the game or the gametime will be blocked!

In case of attempted fraud the key or gamecard is rendered unusable immediately. As a consequence the game or the gametime will be blocked! We reserve the right to take legal action.

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