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FAQ

Security

Why are there security checks?

Security checks generally only take place for your protection. Unfortunately, it occurs from time to time that internet users are being hacked, or have trojans and other malware on their PC without knowing it. To protect you from unauthorized payments, and thus from harm, we conduct checks after specific characteristics.


With the payment verifications we want to make sure that the online identity and the offline identity match.


Please note that the verification cannot take place before an order has been created.

Of course, you do not have to execute the payment verification if you do not wish to. Please just write an e-mail to our support, using the contact form. We guarantee that the amount paid will be refunded, if you do not want to verify your payment.


If the verification cannot be processed automatically, the processing time of the security check takes up to 24 hours on working days.

Naturally, the information given in the verification process are highly confidential and are subject to our privacy policy. No information will be given to third parties.

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